Very Bad Services/Consultants who dont know whats going on!!!!

<p>Paid up my account which was handed over to Nedbank Retail Recoveries on the 4th of January, The consultant gave me a suspense account number to which I did an eft. To Date, my payment has not been picked up, I keep calling the offices, only to get through to imcompetent people who cannot give you straight answers and tell you that you need to wait. how does that work? when we dont pay the account, you are quick to call us or threathen legal action, howver when a person actually settles their account, the payment canot be picked up, its almost a whole month and still nothing has happened. Totally disgusted at this. </p> <p>Such a delay in getting this paid up letter and my account details updated.</p>