VERY BAD SERVICE- TRACING OF FUNDS

I transferred an amount of R950.00 on the 30th of September 2015 via EFT From my FNB account, I called the nedbank call centre to get assistance and I was told it would reflect after 7 days of which I understood, I then called on the 5th of October to just confirm if they had received the proof of payment because I had thought that It would assist them in allocating the funds faster, I then called on the 5th again I spoke to a very rude lady of which I forgot to take down her name, she is very fortunate because she transferred me straight to where I asked her to, I was then put thru to Happy Lekone of which he gave me his personal address so I could send thru the proof and he even copied me on the email to show that he has put through the request I had much Joy from him and He gave me hope that it will reflect after 5 days..<br> To my surprise I received a very bad sms to say that my account was suspended due to outstanding funds I immediately called the number on the sms and spoke to Tiny who promised to call me later today, so I will wait but the service I have received from nedbank is very bad as compared to other Banks, The service and convenience needs to be uplifted or upgraded.