Very bad service : Nedbank Bayside Mall and ***** Dept

Very bad service received from ***** dept and Nedbank, Bayside Mall.

Nedbank ***** dept phoned me that somebody tried to get into my profile more than a week agi, so they stopped my profile and told me I must go to the branch last week Tuesday. I did not receive a ref number. My private banker could not help me and send an email to the ***** dept. My private banker was supposed to call me back the next day. When I went in the day after that he was on leave till next year, so I saw the Market Manager. He could not help me so he said he will send the request to the private banker's senior. Nobody contacted me so I phoned and was told an amail was send which was not the truth. He forwarded the email to me. I phoned the ***** dept and they gave me a ref number and told me to go to the bank for the 3rd time. These are business accounts and I told them now if they do not sort out my 3 accounts today, I am closing all my accounts.