Very Bad Service Experience

I have a bad horrible service experience with Nedbank me and my nephew requested a business account in July which was finally opened in Aug 2022 we deposited R150 in Sept ,Dec when I was away I started to receive sms's that says "Your Nedbank is overdrawn. Manage the health of your facility . Kindly rectify I therefore check my personal accounts and clear were there's excess not thinking it refers our business account (joint acc) as my account.

Than in Jan 2023 I received an sms that tells me my account will be closed that day if not rectified I therefore thought there's no way Nedbank will close my personal account/s without my instruction , I than remembered that it could be referring to the business account even though sms says my account not my business account I therefore went to the ATM as we didn't have a digital banking profile offered is than I found that the account is overdrawn R36 I therefore made a R50 deposit to clear excess but anyway the account closure proceeded even excess was cleared. We received no calls no email from relationship banker or small business services to warn us of the account status even though this is a relationship banking they made the sms the main communication method I guess a call in the busy Dec would have prevented this closure. Again in Jan I attempted to make another deposit there's were I found that there something wrong the account is closed

Sent email on the 20th Jan to SBS advising that account Is not accessible if closed asked for reopening of the account with commitment that it will be funded with management fees for the next 6 months to avoid any excess than I didn't received effective responses , on the 30th Jan i sent s follow up email asking for feedback as I was struggling to get responses. I therefore logged a complaint on the 4th Feb CCM***0 which dragged for over a month with no solution in between I received a request to motivate reopening of account with supporting documents-business registration documents and invoice or supplier proof of payment in near future take this was account opened for a business still on foundation phase with no contract or requisitions on record..therefore Nedbank declined the account opening

I therefore accepted advising them that I will approach another bank for an account which I still need to do , I therefore requested the R50 refund as the account was closed when initial deposit was made until the 20th March no refund. I than requested the complaint dept agent to close the complaint as the person told me on email that s/he is not getting feedback from relevant departments the refund is escalated to.

This is very dissapointing from Nedbank, to make the matter worse this is the same company I left last year Aug 2022 in Relationship Banking as my last role (Private Banker ) after 11 years of service .