very bad service and unresolved issues

<p>i paid my account in arrears, i requested for the updated statement to be sent to me on the 12/01/2017 i was told to call in after 24 hour.</p> <p>i then called in on the 13/01/2017 spoke to chantell ref; ********** she sid it wll take 48 hour for the statement to be sent, i advised i need it urgently she said she will request for it as urgent and it will be sent to me on that same day. </p> <p> </p> <p>i called in again that same day spoke to tsalipha ref: ********** at 15:15, she said it will besent to be by end of business day, i told her i have to send this statement urgetly somewhere, so i wanna speak to the teamleader to send it to me immidiatly, she placed me on hold and then came back to tell me the statemen will be sent to me by 15:30 13/01/2016 till today im still waiting. </p> <p> </p> <p>this is bad service and now my application has to stop because nedbank couldnt help me. im still waiting </p>