Very bad service and unprofessional treatment

On 30 April 2021, I called Nedbank Personal Loans department to enquire why they are debiting my account twice in one month. I spoke to the first person on *** who advised that she cant help me and transferred me to another division ("debt review"), the lady in this department said I am under review of which was news to me but she couldn't explain how I was listed as such. Sadly she also couldn't help me with my reason for the call and therefore transferred me to the third division where I spoke to Lindi Motha who also couldn't help me as she said my account is not within their division. Lindi then gave me a different contact number to call *** which I called an got to Bridgette (Ref number-***8) who said my account is up to date and she doesn't understand why it was double debited, I must request for a refund!!!! This is such a joke for a big organisation like Nedbank, very unprofessional and some of their consultants dont have energy to speak to the customers its pathetic!