very bad service and unprofessional behaviour

Claim Number C***

i have lodged a claim in respect of my meter leaking at home and on the follow day i have noted that my 2 bathrooms are also leaking and i immediately engaged Nedbank insurance contact person Thanduxolo Khumalo who was handling my claim and she approved that i must informed the plumber who was due to visit my home to inspect the water leakage and he did come and also inspected my 2 bathrooms

few days later the plumber came to my house to fixed the leak meter but when i asked them about the bathrooms thier mentioned that Nedbank didnt say nothing about the bathrooms so i need to follow up with Nedbank,

when i follow up the matter with Nedbank on the 21 April i spoke to Judi, she disputed that i need to pay another excess fees because the bathroom leakage is a separated matter while the claim was add on the existed same claim which are all for leaking claim, she promised to come back to me after she consulted her manager but up until today she has not yet come back to me, which i viewed as a disrespectful and rude and unprofessional.

on the 22 April i said an email to Nedbank Insurance which i was promised to get back to me within 4 days but no one has contacted me.

my amicable solution is for Nedbank Insurance to appoint a plumber to fix my bathroom which i cant able to use them because of the leakage.

thank you.