Very bad service and treating client bad

23 Feb 2021Lodged claim with Nedbank home insurance due water pump burst from water meter which destroyed and damaged my drive way and increase my water bill. I was advised by Nedbank to submit my past 6 months water statement to *** which I did submitted last month but no response from Nedbank until this week on 20 April I made another follow up and I was assured by Nedbank official the matter will address as a matter of urgency but up until today no word from Nedbank.

Second part of my claim relates to drive way and paving which were destroyed by water which were flooded inside my yard for 5 days waiting for Municipality to fixed my water pumps now Nedbank doesn't want to fix other part of paving because the area which we take out the paving while the municipality were fixing the the water pumps claiming that there is grown up grass on the land while I been waiting for Nedbank for 2.5 months to come and expect the paving issue now is my problem for that area to grow a glass for the past months.

Last problem I have with Nedbank I lay a complaint reference number is CCM#***4 in respect of Nedbank contracted plumbers and the matter was dealt by Jeeva Naidoo I also called her several times without response until she actually responded and I informed her that am not happy with her feedback I will like my matter to be escalated further and I sent her email in that respect to escalate the matter to her manager but until today no response from her.

I am very tired with Nedbank officials of being rude disrespect there clients and ignore clients needs.

I am considering to terminate my insurance with Nedbank, cheque account and my bond and shift to financial institution which will cater for my needs and offer excellent service in the time of need.

I been with Nedbank insurance for more than 10 years but I been treated so badly as if I am not paying my services to Nedbank.