Very bad service and my request is still unresolved

Went to Nedbank THE GLEN to collect expired cards today. Waited 1 hour in the cold outside the branch (which I accepted as I know social distancing etc). Finally got my turn to go in and was issued a ticket C10 time 11.34. I was told to take a seat by the front desk lady who was talking and laughing so much to her friend I had to wait for her to notice me. After realizing my number was never being called and noticing people who were behind me in outside queue were getting served before me, at 12.06 (30 min) I went to ask how much longer because I just wanted to collect my new cards. I was also getting very worried as I could see my lift pacing up and down outside the branch...he wanted to go. They called Team Leader Thembi Ngana as the BRANCH MANAGER IS NOT IN TODAY! Thembi wasnt really interested and told me to wait my turn as the computer calls the numbers. I told her I had a lift waiting...no care. At 12.11 my number was called and an Indian lady helped me...I told her I am in a hurry as I had been waiting 1 hour 40 minutes...she ignored me do I told her I am a human being...then she said sorry. She then disappeared for about 20 minutes to get my cards...obviously no care for my situation. Please note that I was asked to put my thumb on digital reader...IT WAS NOT SANITISED NOR DID THE STAFF MEMBER OFFER ME A WET WIPE. I sarcastically thanked her for cleaning the device...she ignored me. Finally came back, pushed my envelopes through the glass and said there are your cards. Not once did she tell me that I must open the cards to get reencoded...so i took my stuff and ran out the branch so.i did not miss my lift...I got home at 12.30...2.5 hours to fetch my cards and now they are useless because out of spite, she didn't tell me that I must re encode. Moral of the story...dont complain because the staff then treat you bad and wont assist properly to be spiteful. Unfortunately I didn't take the Indian ladies name at counter 14. I have logged a formal complaint ref ***7...I refuse to stand another 2.5 hours to have my cards encoded so I am waiting to see what solution Nedbank phones me back with. If I am not satisfied i will ensure that this complaint goes to Mike Brown. Nedbank The Glen - worst service ever, dont even know why my cards were sent there as I use Meyersdal branch