1 reviews | Active since Nov 2013
Very Bad Service
upon opening a Business account at Nedbank Brakpan I was never informed that deposits had to be made every 30 to 60 days. When at this Branch I discussed with the consultant that I was opening up a business and what the nature of my business is. Recently I have had a call centre agent contact me stating my account will be closed if a deposit is not immediately made, I discussed with this consultant I was not aware of this. I was asked to send confidential company invoices to this consultant to prove that invoices were to be paid in 7 days. The last monies was drawn out the business account with several rands remaining, immediately received an sms stating my account over drawn and inactive. How do you advise a business owner in this manner of a business account becoming inactive. Two days later receive a call from this same consultant - rude and ****y asking me if I need this account as they are making it inactive. I asked this consultant who he was to talk to me in this manner and to have a manager contact me immediately. I still await this managers call. today once again receive sms that my account will be closed. Well then close it, next time inform customers of the service!!
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.
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Client Experience Team
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
