Very bad service

I am writing to express my deep frustration and anger at the unacceptable delay in cancelling my credit card, which I fully settled on 2 July 2025. Despite numerous requests and follow-ups, the account remains active, and no proper action has been taken.

To make matters worse, interest has been added to the account after the settlement date, which is entirely Nedbank’s fault. I want to make it absolutely clear that I am not liable for any charges, fees, or interest app**** after 2 July 2025.

This lack of response and accountability is extremely disappointing and unprofessional. I feel completely let down by the service I have received, and my time and patience have been disrespected.

I demand the following without further delay:

Immediate cancellation of the credit card and written confirmation.

Full reversal of all charges/interest added after 2 July 2025.

Assurance that my credit record has not been affected.

An explanation for this poor service and delay.

If I do not receive a full resolution within 3 business days, I will escalate this matter to the Ombudsman for Banking Services and consider sharing this experience publicly.