very Bad Service

Item: Nedbank
Rating: 1
Author: ZIYAAD A

My nedbank cheque card was swallowed at Milnerton Millvale house branch ATM on 16/10/2017 at about 7am faulty ATM i called and reported the matter immediately Ref : ********** 6 card was blocked and ordered a new card to be sent to the same branch surprise no card was ordered i called back 24/10/2017 Ref : ********** 4 was told no card was ordered on the 16/10/2017 and they only ordered yesterday ....really pathetic service .

Helpful (0)

Replies (2)

Nedbank's replyOfficial

25 Oct 2017, 12:39

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply25 Oct 2017, 12:39

Official

Kind regards

Client Experience Team

ZIYAAD A's updateReviewer Update

31 Oct 2017, 10:54

Thank you to Nicolas Govender from client service support he was reversed all the charges and kept me in the loop every step of the way. well done

ZIYAAD A's update31 Oct 2017, 10:54

Reviewer Update

Thank you to Nicolas Govender from client service support he was reversed all the charges and kept me in the loop every step of the way. well done