Very Bad Service

I paid my bond in full and is in process of cancelation, had a battle to get an attorney in my hometown. Eventialy had to settle with one in Pretoria with a branch in my hometown. Nedbank hand me over to a collection dept for arrears. Even if I am R315.28 in credit. Phoned on 30 March 2022 Nedbank Legal; Mtombi admitted that I am in credit. She wants to refer me to another dept, I insisted they must phone me back. This never happened. At the same time I send an email reflecting my bond no and complain to their client service dept, although I recieved acknowledgement, nothing happened. After several complains on Sosial media, I recieved a phone call from Nedbank home loans; D Govender, he will refer to the correct dept and promised feedback, but nothing. I reported the matter on my App. Recieved yesterday a phone call from V Govender send both Govenders the registered notice I recieved. But till now, 6 April at 12:14 no feedback. I am concern thar my credit rating will be negatively enfluance. Can not get written confirmation of that. This is something that could have been resolved in one day. Furthermore it took Nedbank 3 weeks to provide the Attorney in Pretoria with securities. Since 1 March the cancelation of my bond is still not finalized. I believe that Nedbank service is same as the ANC Government. Zero!