Very bad service

on the 15th of July 2015 I app**** for an overdraft on my account. I was informed that the would need 3 months payslips and the prosses would take +- 4 working days. on the 16th i emailed my payslips. the first consultant I dealt with was Igraam. He never followed up with me and i always had to call him to find out what was happening. On the 20th I went back to the branch and spoke to the branch manager who said he would escalate my application and get back to me. Two days later still no news. Friday the 24th I got a call from a Nicole how was now dealing with my application. she informed me that she was busy with my application and would give me feed back on Saturday the 25th as she was working that day. Yet again no follow up from them.<br> Today the 29th July I yet again went to the branch to follow up. I was in formed that my application was approved and that they were just waiting for the contract for me to sign. An hour later I received a call from Nicole requesting payslips for May and June. this they had already received on the 16th. <br> by 15:00 still no progress and once again I had to go to see her. Why do the staff not take ownership and follow up ? very poor service.. <br>