Very Bad Service

I called Nedbank at 07:59 today [28 July 2015] to find out why my account was not debited, I spent R35 airtime on a call <br> As I got through a lady who gave me **** because she found on the system that the reason the debit order didn't went <br> Through is because I reversed the June instalment of 2700 which supposedly flagged it as not to go through anymore.<br> <br> I explained to the lady that Nedbank debited me 15000 plus when I made an arrangement for them to Debit 12,400 on my account as I am trying to pay out the loan. Which I later on reversed the 2700. Our conversation got sower as she didn't seem<br> Willing to help me and she said to go to my bank and take out the stop on the debit order however I need to pay and today. <br> <br> I asked her to escalate my call as she didn't seem willing to help and she did gladly however I ran out or airtime before I could get help.<br> I called again to get help and complain this time however that was another R35 airtime gone without any assistance the guy I had spoken to for +- <br> 10 minutes ask to transfer me as he needed to attend something.<br> <br> I called again not to complain now, all I need is to just get the EFT details make manual payment and continue with my lif