very Bad service

I would like to point out the very bad service that I receive from the Homeloans Call Centre,<br> I call and the agent does not attend to my query but rather transfer me to another department without advising me on my request or why i am being transfered.<br> <br> I also have a problem with my debit order.... firstly my debit order was changed to a later date and secondly my beit order attempts to go off my account two every month. I tried to resolve this but no joy in this. <br> Now I am trying to cancel my debit order so that I can Manually manage my payments as I am between bank accounts and also my pay days are changing. this also have not been dealt with!!! THE PHONE IS RATHER DROPPED,ETC!!!