Very bad Serve's from NEDBANK

On the 18/08/2021 we had a brake in, one of the items that was ****** was my wallet, when i came to the shock that it was taken I immediately when on the Money App to block the Card at 8:00. Around 10:00 I was phone by a person from the ***** line at Nedbank asking me why I am still using the card after I block it that morning? So my question was, why will i use a card that i blocked? The person explain that the card was use ate different outlets. after 10 that same day that the card was block so, the next question was so why that i give the person my pin number? Relay? So I ask why will I block my card if I give him who have ****** my wallet the pin of my card. ( Bud if he can find the person we both can ask him why did he take my wallet and why did I give him my pin) So he asked me so how did he use the card then if it was blocked, IS THAT NOT A QUESTION THAT MUST BE ASK TO NEDBANK AND NOT TO ME ? just asking? So i did explain that there is a tab and go on my card bud is it not suppose also not to work if the card was block. So he said that i am not suppose to have tab and go on my card, i am relay confuse. Short Story, I was a Case Number 2021 H 4621 and that it will take up to 4 weeks to be resolve and then they will give me feedback. I went to the bank for a replacement card and now I came to the shock that Nedbank is charging you 2 x R 145.00 for a New Card so that cum to the sum of R 290.00 for a new card. After the 4 week I phone the bank to find out what is going on and why is there still no feedback, firstly you phone the ***** line and after you are on the line for more than a half an hour listening to how Nedbank is caring for his people and looking after his people someone decide to answer the call then you explain to them tho hole story just to here sorry sure you need to speak to the ***** Forensic department and then they put you thru, NICE another hour on the line listening to Nedbank's bull**** i decide to drop the call. after that I have 4 attempt to phone them but with no resolve just more waiting for more that an hour for nothing. So I send an Email to the ***** Line still no feedback. I was busy with Nedbank on Monday the 27/09/2021 for more than 5 hour with no resold. That the call Center tell me that I must Go to a Branch and resolve the problem there. That after they were the people telling me that i must wait for the ***** Forensic to give me feedback and also last week on the 23/09/2021 i was told by them the this case will be resolve before the 25/09/2021. We are already on the 29/09/2021 How long is it still gong to take, ore is it a matter of o you are a small guy with a small bank account I don't have a big business account with Nedbank so why will they care about the Money that I lost because they can't do there work. Ore the add that you must listen to for an hour without someone attend to your call NEDBANK CARE MAYBE THEY MUST INVESTIGATE THAT ADD BECAUSE THAT IS VERY BIG LIE. Hope this find the right person's eye KR Leon Blignaut