Very bad experience - stay far away from this bank

An ******* debit was made on my account at 02:16am in the morning. While I was asleep. I could not have authorized it on 3D Secure because I was asleep. Sorry Nedbank ***** department -its just not possible. So please do not accuse me of authorizing the transaction. Its just not humanly possible. You are just looking for a way out. It took you more than a month to investigate this and all you do is to point the finger at me.

This whole episode has been a nightmare for me. After I reported the ******* transaction you locked my account. I could not even buy food or electricity. You told me to go to the branch. I did. It was still not unlocked.

So why are you punishing your customer? I don't get it. This has been a very bad experience or me. First a victim of getting ****** and then a victim of a bank that just does not care.