VERY BAD EXPERIENCE

SATERDAY MORNING, 15 September 2018. NEDBANK. This week (since Sunday) was final confirmation for me NOT to move my other accounts or business to NEDBANK ever. Friendly people but the most inefficient service I have experienced with any bank ever. Particularly Nedbank Menlyn (absolute confusion), but also Nedbank Menlyn Main (poor service). Giving wrong information, incomplete informatiom, different messages on the same enquiry, more confusion. Must say that the customer care helpline was very helpful the 4 times I phoned them, but with NO results. Only time where there was concrete result from the customer care line was Saturday morning... but then had to go to again to Menlyn Maine and waited 50 minutes to go to a counter to get assistance. I complained to the person that walked past me since I arrived, and she then suddenly got me to see a banker ( and agreed that waiting 50 minutes is long....while she saw me sitting there the whole time).q (arrived at 10h54 and it is now 11h55). The last person I spoke to at call centre was actually helpful and direct me to a bank to unlock the chip. The personal banker had to call a few times as well. I sat for more than an hour with a helpful personal banker who discovered that despite all the previous promises the account was still blocked. Now Nedbank is this how you treat a customer? it seems no one can do anything. Call centre says that the branch needs to unblock the chip...branch says they cannot. back and forth. I made it clear that I am not leaving until it is sorted out. Clearly this is not a single branch issue...from one branch to call centre to another branch back to call centre for something that should have been simple and easy and be sorted out on Monday 10 September already. I left the bank at 12h55...two hours after arrival. Time wasted... not only this morning but during the whole week. Recommendation to Nedbank...At the rate of your banking costs and promises on adverts I reasonably expect a service where your staff know what they doing. ACCOUNTABILITY. Enough is enough.