very bad customer service from Nedbank Home insurance

I've made a Geyser claim and Nedbank appointed a plumber to replace my geyser on Friday the 26th July 2024, the plumbers replaced it but the same night the same geyser had issues as well and I couldn't even stop running water from it. I've made another call same night and the 2nd plumbers were appointed to stop the leak and in the morning they will send the 1st plumbers who installed it. Come the morning now the 1st plumbers are not working over the weekend and now the geyser pipes stated leaking again and water running on my wall and I can't stop it. I've made 7, 8 or 10 calls to Nedbank asking for assistance to sort out my geyser and all the consultants and managers have been lying to me saying plumbers have been appointed. Today is the 28th of July water is still running on my wall and I haven't receive a call from Nedbank.

This is the second time Nedbank insurance treating me like trash.