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1 reviews | Active since Jul 2016

05 Oct 2020, 08:47

Very bad customer service

I am so disappointed with Nedbank, I have been calling asking for a copy of my contract for credit and personal loan. I am not getting assistance every time I call I am told to wait 3 days. I don’t know how many 3 days I have to wait. I don’t understand that those departments are drafting new contract with new clause not the one that I signed up for because this is been going on for long. I really don’t understand where is the customer service here. The other day I was on line for nothing I was been transferred to wrong department, they put me on hold and don’t come back to me and some consultant will just come with wrong information. I don’t know what I am asking is it impossible to get or customers don’t have to request anything so I am disturbing them by calling. I need a clear explanation that if I pay insurance for 10 years then I am told that since I am unemployed due to retrenchment they will only pay for six months. What kind of a **** is that? Is that the reason I can get my contract copies?

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Replies (1)
's update05 Oct 2020, 10:13
Reviewer Update
I decided to get another way of help went to live chat as it says get answers to your banking questions and manage your personal finances. The guy named Musa Floyd asked for my contact numbers called me back to transfer to travel insurance, why travel insurance I don’t know. The consultant at travel insurance transferred me to credit card insurance I get to that department the consultant there said to me she’s transferring me again to long term department I hold for them then they dropped the call.