Very bad customer service

I never felt like I'm stupid until I get to speak to Nedbank car insurance team. My call lasted for an hour being transferred from one agent to another. I was pause on a call for more than 10 times. Quote was out, the agent advised me that he will ask another agent to call me as I was not comfortable with the instalment. I don't want to be angry about this, but I am so disappoint of Nedbank car insurance team.