Very bad customer service

Last week Monday 13 th of November I went in to close my account with them , asking the lady that help me if she is sure that I can transfer all the money in that account to my new nedbank account, aand she assured me that it would be fine and I don’t need to keep money in there for any back payments must still go of and she said it’s fine she took my card and cut it up and told be she will close the account. On Wednesday I got a call from them telling me that I owe them money , where they also charged me R90 For every transaction that could go through. I did not want to feel fight and tried to make a eft payment into the account,but it told me that the account doesn’t exist. Then I went into the bank 23 Nov were the lady told me there was money that still needed to go off and that is why my account was in arrears. She told me to go and pay at the teller and then she was gone this morning I got another call to tell me that it’s in arrears again because of the service fees that I had to pay . I don’t mind paying but not ones did I get a call from the customer service explaining to me what’s happening, but very quick to tell me I owe them money I will never go back there again