Very bad attitude!

<p>Morning, I was at a Nedbank branch Fri the 20th and did an application n was approved for R19 000-00. On Tuesday the 24th I mailed an old consltant from the branch in ALberton to ask him to check if that approved loan was still avail he called me to say it was and that I just need to come in to sign. Yesterday the 27th at 9am I mailed him to ask if I can come in today to sign and he didn't respond the whole day, I left work early to go to the branch to find him standing outside chatting. When he came to his office he said the loan was canceled and its not his fault, he says i shouldn't blame him. My prob is what changed? Why didn't he respond to my mail and tell me this? I am very upset as I needed that cash and he can't tell me what happened? Is this how Nedbank work? Please can you assist me otherwise I should really consider moving banks.</p> <p>Regards</p>