Very bad and slow service

<p>I reported this for the first time on 31 October 2016 but up until now nothing has happened, my card is still not with me.</p> <p>Below my original complaint:</p> <p>On 16 October 2016 I received an SMS that my Greenbacks Shop card are ready for collection at the Nedbank Centurion lifestyle branch.</p> <p>I went there on Saturday 29 October 2016 at around 9:15 am. I got my ticket and took a seat. I noticed there were a lot of clients waiting to be served. On the monitor it showed I am 3rd in the que for service and that there is a 22 minute waiting period. After about 10 minutes the first person in my que are called and the waiting period adjusts to 12 minutes. After 5 more minutes waiting the time now adjust to 20 minutes. This makes no sense, how can you wait 5 minutes and the waiting time just increase (with more than 5 minutes), should it not have changed to 8 minutes. At this stage we stopped one of the ladies working there to enquire why this is happening (we wanted to speak to the branch manager) but the lady just answered, rudely, that there is no manager. When we asked that she must then please assist, she turned her back on us and walked away. During this time another client’s number was called (not card collection) and he was waiting for so long, he could not remember why he was there. I waited another 5 minutes and the waiting time now increased to 27 minutes for card collection.</p> <p> </p> <p>Picking up a card should not take longer than 1 minute, I should not have waited for more than 5 minutes in the first place. </p>