Very bad and dissapointing service.

Good morning

I would like to complain about Nedbank. I have misplaced my card and tried to send money to myself. I called in and sent a chat online and both the people at the call and o the chatbot said i need to go into the branch. I called the call center numerous times and basically I needed to go to the branch. I got to the branch I was then told i need to download the app in order to be assisted. I went there three times and still had no assistance. The lady in the branch first told me to pay in a R10 in order for my account to be unlocked. I am very frustrated as i had to beg people for money to go home i have been sent from pillar to post The call center says one thing and the other says another thing i am still not assisted and in need of those funds can someone, please assist me. Nedbank in Century City ***

Pamela