very annoyed and irritated customer

I am so irritated right now because of going up and down to the nedbank to sort out the mess they did 2 months back I went to the branch wanting to upgrade my account from saving to cheque and the lady that assisted me at the branch told me my fees would be R105 fine I agreed and she said I must come back after 30 days to check if it has been upgraded a month later R150 goes off my account I called call centre and I was advised to go to the branch and a very helpful lady helped me but then again this month R150 goes off my account again on the wrong date as I requested my fees to go off last day of the month. Then on the 16/04/2019 o deposited R900 to my account and then I did transactions as it was reflecting available balance only for me to be charged R90 on the 18/04/2019 how is that my problem coz my account was in credit when I made that deposit? Now my fees when off on the 25/04/2019 and a fee of R45 for a statement is charged please show tell me when did I request a statement coz I have online banking and emailed statements? Now I want us to make something clear I AM NOT GOING TO THE BRANCH as this is not my fault I want a refund for being over charged R45 for march R45 for April R90 hon fee (that I don't understand were it comes from) and R45 for statement I never took while you at it downgrade my account back the way it was because this is day light *******. also get someone relevant to call me coz I will not be explaining this again and that person better be calling to help me and not interrogate me am very annoyed and irritated.