VERY ANGRY CUSTOMER

I am absolutely livid and disgusted with the fact that you had the nerve to freeze my account without letting me know. I had to find out that my account is frozen by going to the ATM, on my way to work by the way, to withdraw, only to be told by a piece of paper that I can't. I went into your branch and the first person I spoke to asked me if I even have money in my account. Is that what you train them to do. Do you think I would go to the ATM to withdraw air. You need to train your staff better. Finally I got an explanation only to be told that my account is frozen. I have one question for you. WHO DID YOU TELL THAT YOU WERE GOING TO FREEZE MY ACCOUNT? I received no letter, no sms and no phone call. On what grounds did you freeze my account and why did I have to find out on the day that I needed to URGENTLY withdraw? I had no money to get a taxi, so meaning that I couldn't go to work. I chose Nedbank because I thought you guys were the best but honestly I am done with you. I don't mind security measures but you should at least let me know that you are going to freeze it, I mean it's only common courtesy of which even a 2 year old knows to do.