very angry

I am very angry customer. My name is Mpotseng Confidence Tsotetsi ID no ***. I have personal account with you. My first debit orderwent on the 20th of October 2015 from my standard bank current account ***. In November you went and debited my nedbank savings account and that was never the agreement. I received sms about my account being Iin arrears I immediately called and spoke to your call centre with no help.i then went to nedbank branch in Simmons street and I called your call centre I spoke to Goodman personal no 204826 who promised me that they will arrange another debit and guess what nothing happened. I got letter and sms daily about this account. I am so disappointed and I need this matter sorted out. I pray that my payment profile has not been affected by this. I need my account up to date and make sure that debit order in December wont go for double cause I did not budget for this. I need my account sorted and this message to stop. And debit my instalments from personal cheque account *** standard bank on the 20th. And check your history notes on my account no one can answer why the b debit order was changed to my nedbank account.