Verry bad customer service, and a Very rude Agent

I mistakenly Transferer R4000 to MFC on the 26/03/09 after settling my account and wanted refund, I struggled getting hold of them from 8:30am till 11:30am up until i gave up, i been transferred from pillar to post and being told that the department i have reached is not withing their jurisdiction.

The worst experience is when I get the Lady call "Irene Mhlanga", she does not have customer service and she is very rude, she told me there nothing she can do about my frustration, I have been in contact with several agents they could handle me with my frustration, when I'm about to ask her about her surname she just drop the phone in my ears, i just had to call back in order to trace her surname.