Verification of Credit Card App

I app**** for a credit card on 28 September 2017, and submitted all the required documents to the email address provided. This was followed by an sms stating "Your application for a Nedbank Card is being processed. We will contact you shortly. For any queries please call ********** . On 06 October 2017, I received another request to submit the documents, so I did again. On 06 October 2017, I received a verification phone call. On 10 October 2017, I received a verification phone call confirming the limit I was approved for. On 13 October 2017, I received an sms stating the following "Your Nedbank Credit Card has been approved. We may contact you for verification. You will be contacted within 48 hours to arrange delivery of the card. I contacted the number provided on 13 October 2017 to confirm approval, and delivery of the card, and all was confirmed without any further requirements. I contacted the number provided again this morning 17 October 2017, was again told that all was approved, but now there is a hold on the account. The lady kindly followed up for me, and apparently I need to go to the branch to do a FICA verification before the card will be sent to the branch. So I have to go to the branch twice??? Why can't you do the FICA verification upon collection of the card like any other bank? Any way, I emailed the FICA documents through as well now, and hopefully you will now deliver the card to the branch, and I can produce my original FICA documents upon collection?? Kindly refer to ref ********** 1