1 reviews | Active since Dec 2016

12 Jul 2017, 09:52

Vehicle finance

<p>I've been trying to set up a motor plan with mfc for the past few days and the service I have received is beyond poor. I have been promised a call back. Never happened. I called myself and tried to get through to the sales team and the line was dropped on me 3 times. I feel ashamed to have given my business to this people. I need this matter resolved immediately. All I want is a motor plan! How hard can that be. The call centre is clearly not run effectively and dropping calls is a norm in that environment. Well done Nedbank, let your staff no they doing a good job atdamaging the brand. They surely are getting paid to jack. I'm writing this review because I believe this poor behaviour should lead to some form of disciplinary action. Your companies name has been put in disrepute. I recommended a friend to take Nedbank as a finance option over FNB but clearly that isn't going to happen anymore. Thank your advisors for losing a **** vehicle finance loan. When you read this, please ensure someone calls me back to set up a motor plan with me. </p>

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Replies (1)
Nedbank
Nedbank's reply12 Jul 2017, 11:04
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team