Vee

Went to Nedbank Roodepoort Cbd branch and i was assisted by a Lady with a very bad attitude Banele Msimango.she did not show any interest in assisting me hence she was busy with her own things.i wanted her to assist me send a huge amount money and i did not want to make a mistake,when I get there I showed how I wanted to send it in the morning before coming to work but decided to go to the branch then she said I was sending it correctly then she left me hanging.after sending the money with an app I left.i went back again because the person I send the money to said they did not receive it since I wanted to make immediate pay.i told her that money was not received yet, and then she told me that I was supposed to select an instant pay.i told her that she was supposed to help me since I came for help with that and she said it was fine.then I asked her why didn't she refer me to someone who will help me because she did not seem to have any interest in assisting me,now my things wont go according due to the money going to reflect after 48hours.She responded to me with an attitude saying "SHE DONT CARE".I told her that's not the way to deal with customers then she said'WHAT DO I WANT HER TO DO?'.she wrote her name in a piece of paper and said I must go and complain and she also showed me the window display and said I must take the complain numbers and report if I want to.i took a picture of her and i asked for the manager and I was told that the manager stays to the telecon the entire day so she might not have time to come out and see me.iv been banking with Nedbank for morethan 7years now and never had such bad customer service.Banele should go to Customer service training shes so rude.