VANISHED CASH. UNBELIEVABLE.

I requested my Mum's Sassa at Nedbank Hazeldean on 2.12.2020 at 16:43 in the amount of R1900. ATM spat out a code 51 receipt Insufficient Funds, transaction cancelled. At 16:44 I tried to withdraw 1850. Got another receipt code ZY. Transaction cancelled. Out of desperation, I tried her own bank, at 18:06. Available balance 33.54. WHAT THE HELL?! I made several calls to Nedbank in the days following the incident. All you told me is that we need to query the money with Sassa. That we are not Nedbank clients. We drove all the way to Bronkhortspruit Sassa on 17.12.2020. Got a statement. Her money was paid. My sister also went to Nedbank Grove Mall, to get help with this nonsense. Got nowhere. How can money just disappear from an ATM? CHECK YOUR RECORDS. YOUR CAMERA. SORT THIS NONSENSE OUT. Disgusting that a pensioner lost money that just vanished from your ATM.