Utterly useless Nedbank Card division

I was travelling for work and obviously used my company card to pay the travel and toll gate expenseses. Something that I have been doing for months. I stop to fill up for petrol and my card doesn't work. 10min after paying at a toll gate.

I then phone the card division and get sent from pillar to post. I get asked all these personal questions when do I get paid and when am I going to pay after explaining numerous times that it is a company card and this to a consultant at the corporate card division.

I then get advised that the card has been blocked and a supervisor will phone me.

After spending another 40min waiting for the promised call I receive it and find out that the card was blocked because of the payments at toll gates. The card has been unblocked I must go to a branch and have it recoded.

This is while I am stuck with a full tank of petrol at a pump that I need to pay for 3 toll gates that I need to pay for down the line to get home and the petrol attendant with my car keys so I do not drive off after almost 2 hours on the phone with every Tom, **** and Harry that I can get transferred to.

Nothing can be done I they can say is sorry. I eventually make a plan and pay the petrol and leave.

I get to the bank today and spend more than 3 hours trying to sort everything out so I can use my card and I am travelling again soon and nothing not only do the divisions pass the lady around on call to every single department they can I eventually need to get a new card . 5 to 7 working days I need to wait. Not including time effort and inconvenience I have already been through because some bright spark decided he is going to block my card because I pay tolls with it. What does collection department have to do with that anyway. And the card is by no means in arrears.

All I can get is sorry.

Sorry just doesn't cut it.

And I would like to add that this is a simplified version of the events that has transpired. It take them 2 seconds to randomly block a card for who knows what reason and then you need to waste your time and effort to try fix a mistake they made and you get put through more inconvenience and all they can say is sorry.

SORRY SE GAT MAN