Utterly Poor Service (Nedbank Complaints Department)

Dear Sir,

After 6 years of paying Nedbank Financial Services (MFC, a division of Nedbank) my car was fully paid for at the end of January this year. I (B.J.Smith) requested the vehicle registration documents from the bank.

When it arrived it had the incorrect ID number in the document. I then made several telephone calls and emails to different divisions at Nedbank to have this rectified. I contacted the Nedbank Call Centre, the persons I spoke to there was (Mpume Zungu Team Leader) this person. did not help me Then I called and emailed Nedbank Motor Vehicle Finance Centre and spoke to (Sinethemba Dlamini), (Victoria Mokopodi) and (Nokulunga Dabe ). I did not get any help from these people I then telephoned the Complaints department the person I spoke to there was (Charles Hlongwome).

The person in the Complaints Department was very rude and aggressive and just put me on hold and transferred me to the Call Centre I have been calling since February this year for them to correct their mistake. Up until today 21st May I had no help from anyone at Nedbank to resolve the matter that they caused.

This is extremely unprofessional, and inconsiderate to say the least. I have been a good paying customers for 6 years never skipped 1 payment to be treated like this is disgraceful do you call that customer service?? you should be ashamed of yourselves Nedbank Services.

I expect a call from Nedbank within 2 days to rectify their Mistake, with an apology. This has caused me great frustration and unnecessary stress.

My contact number is ********** 642

B.J.Smith