Utterly Poor Policy & Service

In trying to apply for an addendum to extend a maintenance plan on a vehicle I was sent an e-mail to gather and send FICA docs as well as contact an authorised dealership to obtain a quote.

This I do, just to be told the next day that MFC policy is no addendum within the first 12 months of a deal.

What a waste of time and effort Nedbank. I have lodged complaints and nobody responds.

Please also explain how you cannot allow an maintenance plan extension? It is ridiculous, it is in the best interest of the asset you are financing.

Utterly poor policy and utterly poor service. The communication between your departments are also non-existing.