Utterly Disguted with Nedbank

<p>I am utterly disgusted with the caliber of branch front line staff that Nedbank chooses to employ. I visited The Grove Mall Nedbank branch on Thursday, 1 December 2016. To my ultimate disappointment I was unsuccessfully assisted by an embarrassingly rude enquiries consultant by the name of Dipuo Sekhwela. I was initially met by a grumpy individual who decided to publicize my personal matters to everyone by being extremely loud. To make matters worse this person had absolutely no idea of what she was doing as she was constantly corrected by the consultant sitting next to her. I humbly asked this Dipuo person to please be discreet with my information.</p> <p>The attitude I received in response was again disgusting and really degrading to a point where she blatantly told me ( pointing her finger at me) that she will no longer assist me and that I must just sort myself out. This was in full view of other customers. Her behavior was even reprimanded by her colleague after she emphasized her disrespect and disregard in vernacular.</p> <p>I reported this to the branch manager and she assured me that she would address my complaint on priority and contact me with outcomes and a personal apology from Dipuo before close of business on the same day.</p> <p>It is now a week later and I have received no feedback or resolution regarding my complaint, let alone the actual issue that I went to the branch to address.</p> <p>I have recently started banking with Nedbank and I totally regret it. The service I received from that branch poses a serious reputational risk to Nedbank and I am compelled to escalate this out of self respect and the hope that somebody will do something to address this employee as well as the branch manager (for wasting my time). Most importantly, I need the ***** on my account urgently resolved.</p> <p>Nedbank, redeem yourselves!!</p>