Utterly Disappointed in your Negligence !

I have been with you guys for more than 5years and this is how I am being treated!!

I closed my bank account on the 11th November 2022 at the Durbanville Cape Town branch and the lady who assisted me is Suzette.. my access to the banking app was also disabled which I was fine with as I didn't need it anymore.. I still had to get a R2.00 change and jokingly said do I really have to wait for that change.. Suzette advised me that she will call me the next day and follow up to confirm this account is now CLOSED!

Low and behold we are on the 2nd December and I get an SMS to state the account is overdrawn!!!!!!!!!!

1stly, there was no way I could check in the app that was disabled, otherwise we could have prevented this from happening!

2ndly, Suzette then tells me unbothered when I went to the bank/ branch (Durbanville) again this morning... Oh she forgot to follow up with me and to advise that the bank account is now closed.. AND NOW THERE ARE R153.00 CHARGES THAT BUILT UP ON AN ACCOUNT I PAID UP!!!!!!!

This impacts my scoring so you can be damned that I will make a noise about it as I want to purchase a house again and because of your negligence there is this **** that now hovers on my name! Suzette was fast to say they will s**** these charges and call me to confirm this, but no acknowledgement of we are sorry we *****ed up and this is all on us .. quote frankly I am not interested in nothing with Nedbank, get this nonsense sorted as soon as possible and act out as the institution that you label yourselves!!!!!!!!!!!!!!

I am very pleased with my choice of leaving you guys and that's the truth!