Utterly bad client service

I went onto the Nedbank insurance website, and asked that I should be called as I want to take out cellphone insurance, and see how much they will charge for car insurance.<br> They called me, and transferred me to someone else.<br> There, the person could not find my policy and I was not even at the correct company as my policy documentation states.<br> <br> If it is this easy for you to misdirect a client, how am I going to struggle when I need to claim.<br> First thing in the new year, is to get quote for what I have insured with you, and move it away before I can maybe not claim when I need to.<br> <br> I am utterly disgusted.<br>