Utter disturbing service

On 10 September 2020 I went into the Pinelands Nedbank Branch to action a request. In 2 November I was in contact with the client services team regarding the matter and this too has been unsuccessful. Firstly I was patient with the request and waited and I understand the working from home situation does make requests longer than usual but as the time past it started getting Concerning as no emails have been sent to give me information. Just yesterday I sent my last email to the client services team and no response just an automatic response with turn around times that make no sense as clients cannot wait 5 business days for a consultant to make contact after you have been in contact for more than 10 days and still no satisfaction. I need this sorted by close of business Tuesday as it will be just over 5 weeks since my initial request