utter **************!!!!!
my dad was called by a call centre agent advising him that he was pre-sapproved for a loan and he should go into his nearest branch for final approval. he went to Sunward Park lifestyle Nedbank and was assisted by a Mr Lubisi. Due to the fact that my father is suffering from glaucoma and has limited vision, this Lubisi said that he cannot assist a blind man in signing documents nor taking his fingerprint as signature as he is deemed "high risk". What treatment is that? does nedbank have a policy not to assist the blind or the cripple? is there a new policy to even do blood tests and see if people have aids before you can grant them a loan to determine how high risk they are or how soon they will die? this is heartless and i will make sure the whole world knows about this!!!
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Replies (4)
Nedbank's replyOfficial
12 Sept 2017, 10:36Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Sept 2017, 10:36
Official
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
's updateReviewer Update
12 Sept 2017, 15:41my dad was called by a lady called Lauren and she says she also cannot help. she was explained to that my dad still has an income from his employer and yet she says theres nothing she can do. This is really heartbreaking service from Nedbank. How can you pre-approve a loan and thereafter say you cannot help the person because of a medical condition and yet they have a source of income?
's update12 Sept 2017, 15:41
Reviewer Update
my dad was called by a lady called Lauren and she says she also cannot help. she was explained to that my dad still has an income from his employer and yet she says theres nothing she can do. This is really heartbreaking service from Nedbank. How can you pre-approve a loan and thereafter say you cannot help the person because of a medical condition and yet they have a source of income?
Nedbank's replyOfficial
12 Sept 2017, 15:44The Resolution Manager attempted to call and she will try calling you again, please take her call so that she can assist.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Sept 2017, 15:44
Official
The Resolution Manager attempted to call and she will try calling you again, please take her call so that she can assist.
Kind regards
Client Experience Team
Best regards,
's updateReviewer Update
13 Sept 2017, 10:27the phone battery was flat. you may kindly make contact as i am awaiting feedback.
's update13 Sept 2017, 10:27
Reviewer Update
the phone battery was flat. you may kindly make contact as i am awaiting feedback.