Utter circus show

On the 7 July 2022 I received a settlement letter stating that Nedbank has accepted a settlement offer in the amount of 29 298.66, which I paid on the same day.

Today, 26 July 2022, I receive a statement (with the 29 298.66 payment reflecting) and another settlement letter along with it, stating that I still owe 10 045.26.

I am completely shocked by the actions of the members representing Nedbank and their processes, lack of communication and just overall disregard for client service.

I've literally been through the customer service, legal department and even the complaints department and still I have gotten nowhere in closing my personal loan account.

When its time to settle then the Legal department is quick to send out banking details, settlement letters and SMSes but then when I settle and they get their money I become the ****** on the rope dancing through hoops trying to get a paid up letter.