CL
Cindy L

1 reviews | Active since Nov 2010

20 Jan 2016, 10:24

USING OLD ADDRESS FOR STATEMENTS

After numerous calls, I fail to understand why Nedbank will not send statements to my correct addresses. For such a huge banking institution where my credit card statements are sent correctly from the same bank, why do you continue to use my old residential address that I have not lived in since 2008???? Now somebody else has access to my personal details! When applying for a loan, you insist on proof of residence yet don't use the address. I am tired of requesting statements every few months, it is my consumer right to have these delivered to me correctly!

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Replies (1)
Nedbank
Nedbank's reply20 Jan 2016, 11:21
Official
Hello Cindz84,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team