CL
Cindy L
1 reviews | Active since Nov 2010
20 Jan 2016, 10:24
USING OLD ADDRESS FOR STATEMENTS
After numerous calls, I fail to understand why Nedbank will not send statements to my correct addresses. For such a huge banking institution where my credit card statements are sent correctly from the same bank, why do you continue to use my old residential address that I have not lived in since 2008???? Now somebody else has access to my personal details! When applying for a loan, you insist on proof of residence yet don't use the address. I am tired of requesting statements every few months, it is my consumer right to have these delivered to me correctly!
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Replies (1)Nedbank's replyOfficial
20 Jan 2016, 11:21Hello Cindz84,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Nedbank's reply20 Jan 2016, 11:21
Official
Hello Cindz84,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
