Useless website

Item: Nedbank
Rating: 1
Author: Dorothy B

I have been trying for 3 days to make a payment to Home Affairs to renew my passport. I do the necessary on Home Affairs website, am given a reference number for successful payment and under 'Status" the words 'bank acknowledgement received' but when I go to my Nedbank account online NOTHING appears under 'Government Payments' to enable me to authorize the payment and complete my application. I have spent a fortune on my cellphone talking to your Customer Service but to no avail. I will definitely be closing my saving and credit card accounts after this useless service.

Helpful (0)

Replies (3)

Nedbank's replyOfficial

17 Jan 2018, 12:26

Dear Dorothy

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply17 Jan 2018, 12:26

Official

Dear Dorothy

Kind regards

Client Experience Team

Best regards,

Dorothy B's updateReviewer Update

09 Feb 2018, 16:52

As I needed to renew my passport urgently, I went into local Nedbank branch to try to resolve my problem. Luckily the people I spoke with were very helpful and after going through my application online with me, I was able to complete the application satisfactorily. Unfortunately, the Nedbank telephonic customer service department were unable to help me, but the people in the bank were fantastic.

Dorothy B's update09 Feb 2018, 16:52

Reviewer Update

Nedbank's replyOfficial

12 Feb 2018, 08:33

Thank you for your feedback.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply12 Feb 2018, 08:33

Official

Thank you for your feedback.

Kind regards

Client Experience Team

Best regards,