Useless unhelpful and unrelaiable BANK -your after service sucks

Hi

Please note I called Nedbank more than 5 times requesting them to change my cellphone number and remove the old one with all those items they have not changed today wasted more than 20 minutes with them however I was not able to do an enquiry that I called for as they keep sending the approval message on that old number .Nedbank home loan doesn't care about their customers I do you become loyal to such an institution you have to fight each time you call for a service . This is not treating customer fairly their service is pathetic. Just a change of contact details they fail to do it .They have wasted my air time each time I call them they not prompt and wasted my time .I simple want to pay them extra but they cant give me an account they want me to log on the money app ,they referred me to their branch which was not helpful also .Maybe is a good time for me to shift my bond to another institution that value their customers . NEDBANK is flop big time -useless unhelpful and unreliable