1 reviews | Active since Jan 2017

31 May 2017, 10:10

Useless, unacceptable and unfair practice

<p>I have been fighting with these people with no end in sight, unhelpful people that drop the phone in your ear, service departments that promise to call back but require a complaint to be logged before they do.</p> <p> </p> <p>I have had nothing but trouble with these useless unhelpful and plain unfair people and i am fed up, i want details updated and i want it done now!!!</p>

0
Replies (3)
Nedbank
Nedbank's reply31 May 2017, 11:20
Official

Dear lloyd Martin

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update01 Jun 2017, 09:35
Reviewer Update

so my phone rings one ring and the call gets dropped, thats not my idea of a call back, yet again Useless and unacceptable

Nedbank
Nedbank's reply01 Jun 2017, 09:46
Official

Noted.

We will request request for the resolution manager to try again.

Kind regards

Client Experience Team