Useless services!

I am a private client with Nedbank and my business account is also with Nedbank. Recently my new card for the business account was sent to the locker at my branch. I could not get there before the card was sent back to the branch. I sent e-mail to my banker to request assistance because I am not able to visit a branch during office hours. They have not even had the courtesy to acknowledge the e-mail, let alone offer any assistance!