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Leah B

1 reviews | Active since Jul 2015

08 Mar 2023, 14:40

Useless service at Nedbank's Deceased Estate Department

I have taken to the Nedbank Platform on Facebook with regards to my elderly sister's late husband's deceased estate which has now been dragging on for almost 3 years! Standard Bank is dealing with the estate, but they have been trying since last year, to escalate several emails to Nedbank Deceased Estate to close the accounts of the late deceased and for the monies to be paid over! Nobody but nobody has responded! THe Facebook response came back after they said that they had escalated the matter to the Deceased Dept and due to the fact Sandra Cronin who is dealing with the estate was off sick, they just came back and said they could not reach her and closed the file. I then emailed Sandra as well as DV Gopolang, but we have had no response whatsoever! What do we need to do to elicit a response from them!!!!

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LB
Leah B's update11 Apr 2023, 07:41
Reviewer Update
We were advised that the Nedbank Deceased Estate accounts to be closed with regards to the Estate Late of my sister's late husband, whose accounts were with Nedbank, but as to date, the only response we get is that the accounts have been closed but the monies have not been transferred and on the Nedbank platform when I ask for an update, all I get is that the case has been escalated!! To date nobody has responded in order to get these monies transferred, this estate has been going on for almost three and a half years!! Can we please get some closure so my elderly sister, who is now almost 80 can enjoy the last years of her life!!!! I am acting on her behalf. Numerous emails have been sent by Standard Bank to Nedbank, but still no response. The people who were copied in have also not responded, and they are Sader, R. (Raeesah) ; Govender, M. (Mogie); Gopolang>; Pillay, J. (Jamie) ; Lawrence, S. (Shantelle). I am begging you please to respond and get these monies transferred in order to finalise this estate!