TM
Thato M

1 reviews | Active since Mar 2009

23 Mar 2015, 14:31

USELESS SERVICE

Good day,<br> <br> I need this addressed as in ASAP, on Wednesday I went to your branch in Sandton to submit my details for FICA, I was advised that it has been done and FICA has been approved, oh my to my surprise I get back to work and still unable to access my account details, I call the branch they tell me 24-48 hours. Today is Saturday and I still can't access my accounts.<br> <br> Firstly no sms or call was made to me to request me to go to the branch to update my FICA information.<br> <br> Today is 72 hours and my account is still ****** not working. I need to put notice and not prepared to wait for the 24hours, I need this FICA lifted off my account IMMEDIATELY.<br> <br> ID Number ***<br> Just save account<br> <br> Contact number ***<br> <br> <br> just because an *********** consultant couldn't do their job the rest of us have to suffer due to this.<br> <br> I need this resolved ASAP and advise on the process of closing the damn account

0
Replies (1)
Nedbank
Nedbank's reply23 Mar 2015, 14:44
Official
Hello teddygir,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team