1 reviews | Active since Mar 2009
USELESS SERVICE
Good day,<br> <br> I need this addressed as in ASAP, on Wednesday I went to your branch in Sandton to submit my details for FICA, I was advised that it has been done and FICA has been approved, oh my to my surprise I get back to work and still unable to access my account details, I call the branch they tell me 24-48 hours. Today is Saturday and I still can't access my accounts.<br> <br> Firstly no sms or call was made to me to request me to go to the branch to update my FICA information.<br> <br> Today is 72 hours and my account is still ****** not working. I need to put notice and not prepared to wait for the 24hours, I need this FICA lifted off my account IMMEDIATELY.<br> <br> ID Number ***<br> Just save account<br> <br> Contact number ***<br> <br> <br> just because an *********** consultant couldn't do their job the rest of us have to suffer due to this.<br> <br> I need this resolved ASAP and advise on the process of closing the damn account
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
